Knowledge Management

Open Access Article

1 - Knowledge Translation Model From Research to Industry Case Study: Defense Industries Research Center
Yousef Naeimaei Hossein Ali Hasan pour Mahdi Moghan Jahanbakhsh Mambini Soheyl Emamian

Knowledge Translation (KT) is the meeting ground between two fundamentally different processes: research and action. It knits them with communicative relationships. Knowledge translation is a dynamic and interactive process that includes synthesis, dissemination, exchan More

Knowledge Translation (KT) is the meeting ground between two fundamentally different processes: research and action. It knits them with communicative relationships. Knowledge translation is a dynamic and interactive process that includes synthesis, dissemination, exchange and ethically sound application of knowledge to provide more effective services and products and strengthen system. This is done through a complex system of researchers and knowledge users. Knowledge translation is catalyst for knowledge cycle in knowledge to action process. Utilization of observation and decision-making appropriate with field conditions that is proposed with knowledge translation is very useful in industrial researches. This research proposes a model for knowledge translation from research to industry (case study: A Defense Industry Research Center). By extending the concept of knowledge translation several models and structures are proposed that each one has a strategy to overcome the gap between what we know and what actually happens in practice. In this research we studied some of them and try to find an appropriate model. The proposed model has seven processes: research needs assessment, input to research, research processes, primary outputs from research, making a sample for taking customers endorsement, using product and final outcome. For data collection, interviews and questionnaires were used. The population is consisting of experts, managers and Defensive Research Centers researchers who are familiar with knowledge translation issues. Manuscript profile

Open Access Article

2 - Developing Customer Knowledge Management Process Model Using Customer Relationship Management Systems
Maryam Ashoori Mona Sharif khani Mohammad Jafar Tarokh

In recent years, many companies have integrated the activities of customer relationship management with knowledge management together as one concept. In fact, the principal reason for the mentioned integration is that the knowledge management plays a key role in the cus More

In recent years, many companies have integrated the activities of customer relationship management with knowledge management together as one concept. In fact, the principal reason for the mentioned integration is that the knowledge management plays a key role in the customer relationship management. The potential of bilateral relationship between these two fields and also the critical function of knowledge management in success of customer relationship management, has attracted the attention of researchers to this matter recently. The term of “customer knowledge management” is the combination of knowledge management and customer relationship management. The customer knowledge management requires applying different approaches through considering wide variety of key variables in these fields. The considered key variables for each customer knowledge management model are different according to its model. Generally, many models have been presented for customer knowledge management, including conceptual, process and system model. In this paper, we intend to develop process model which achieved from combination of business engineering model, six business processes based on customer relationship management systems, and four aspects of knowledge management in principle business activities, namely marketing, sales and services. Manuscript profile

Open Access Article

3 - The Impact of Knowledge Management on Organizational Innovation
Hasan Dehghani

Today, organizations are in a dynamic and competitive environment and increasingly need for bolstering up their innovation capabilities by attention to valuable knowledge and power ofcreation and use of it. Knowledge management is very important in any organization, bec More

Today, organizations are in a dynamic and competitive environment and increasingly need for bolstering up their innovation capabilities by attention to valuable knowledge and power ofcreation and use of it. Knowledge management is very important in any organization, because organizational innovation does not evolve without dynamic and collaborative knowledge management. Traditional knowledge management systems have been trying to capture formal explicit knowledge management. They could not be successfull in unlocking tacit (implicit) knowledge in the minds of employees. Today, knowledge management 2.0 is based on web 2.0 with enphasis on socialization, collaboration and interaction between people. It tries to capture the largest and most valuable distributed database in any organization, implicit knowledge that is stored in the mind of employees. Each organization which is based on knowledge management 2.0 and social capital, is called an organization 2.0 (enterprise 2.0). It obliterates official controlling and hierarchical order and focuses on socialization and collaboration of mass employees for organizational innovation through social networks. This paper tries to introduce implications of web 2.0 on organizational transforming arising by creation of knowledge management 2.0 in organization 2.0. It assists managers in understanding the leverage roll of social knowledge for development of organizational innovation. Manuscript profile

Open Access Article

4 - Enhancing Efficiency and Organizational Knowledge in Assembly Lines Using Discrete-event Simulation Techniques
Moslem Fadaei Hadi Heydari Ghare Bagh Sedigh Reisi

10.7508/jstpi.2015.02.008

In today’s competitive market, companies must work closely with their customers and suppliers if they want to survive and improve their own performance and to provide a better response to market forces. In a typical supply chain, information flow is more important than More

In today’s competitive market, companies must work closely with their customers and suppliers if they want to survive and improve their own performance and to provide a better response to market forces. In a typical supply chain, information flow is more important than the other two involved flows including material flow and cash flow. It can be lead to enhance organizational knowledge. The main purpose of the research, is to identify, analyse and improve the performance of an assembly line using simulation techniques. Many factors, such as setup time, operating time, failure rate, repair rate, and production rate, can cause data to be non-stationary. Therefor, in order to analyse such complicated systems it is necessary to apply simulation techniques. The most important properties of an assembly line including bottlenecks, cycle time, buffers capacities, and the number of finished products in a given time period are investigated in the research. After data gathering, and building an appropriate simulation model, the simulation experiments were done with Enterprise Dynamic software. The simulation model is implemented and tested against real-world data and is demenostrated by a numerical example. Then, the bottlenecks and performance measures including throughput time and waiting time are identified and analysed in order to develop a new scenario in which opportunities for improvements are presented. The results show significant improvements in terms of reducing waiting time and increasing efficiencies. Manuscript profile

Open Access Article

5 - The Role of Knowledge Management on Improvement of Marketing Activities Case Study of Active Company in Medical Equipment
Peyman Akhavan Maryam dehghani

10.7508/jstpi.2015.01.004

Nowadays, Knowledge is considered as a competitive key factor in global economy. Marketing departments in each organization are the most important consumers of knowledge and generally, many effective insights in marketing are hidden in the characteristics of customers a More

Nowadays, Knowledge is considered as a competitive key factor in global economy. Marketing departments in each organization are the most important consumers of knowledge and generally, many effective insights in marketing are hidden in the characteristics of customers and their purchasing patterns. Therefore, development of knowledge management systems in businesses can improve decision making, enhance creativity, help compatibility with changes and cause the competitive advantage for businesses and marketing strategies. In this paper, using descriptive-survey method and questionnaire, applications of knowledge management in factors of marketing in Medical Equipment Company is considered. Evaluation is carried out through a random sampling. The quantity of the sample was determined by Kokaran formulation containing 98 individuals. Variables were normal according to kolmogorov-smirnov test. Therefore, community average test (t student) was used for data analysis. The result showed knowledge management has significant influence on most of factors in marketing. Therefore, due to increasing knowledge in organizations; managers should implement knowledge management in organization especially in marketing. But, there isn’t any relationship between knowledge management and pricing policy improved, market offering standardized, common product development and common strategy of business expansion. Manuscript profile

Open Access Article

6 - Development of an Assessment Model for Knowledge Management in Knowledge-based Organizations Study of University of Qom
Haniyeh Hoshmand Somayeh Mir Afzal jalal rezaeenour

Assessment of knowledge management (KM) helps knowledge-based organizations to establish their KM process effectively. So, it is necessary to define some measures to evaluate KM process of these organizations. These indicators can measure efficiency and effectiveness of More

Assessment of knowledge management (KM) helps knowledge-based organizations to establish their KM process effectively. So, it is necessary to define some measures to evaluate KM process of these organizations. These indicators can measure efficiency and effectiveness of KM process in knowledge-based organizations. The purpose of this paper development of an assessment model for KM process in knowledge-based companies. In this study, a model was developed based on four enabler factors of knowledge management including “human resources, information technology, education and culture”, and four KM sub-processes including “creating, storing, sharing and applying knowledge”. The statistical sample consists of staff and faculty members of University of Qom in which the developed model is evaluated as a case study. A descriptive-survey research method was conducted in this study based on a questionnaire. The results indicate that University of Qom has not focused enough on KM process. Also, the results of the Fridman test show that none of the studied factors and processes is in a desirable condition in the university; it has been pay less attention to “Organizational culture” and “knowledge creating”, whereas “education” and “knowledge applying” have received more attention. Manuscript profile

Open Access Article

7 - Knowledge Management as a Model for Managing Knowledge-Based Firms in Science & Technology Park
Zinat Eizadian Bizhan Abdollahi Valimorad Kiani

Success in organizations is based on knowledge management, both the physical and financial resources. The new realities of business world are knowledge-based companies and organizations applying creativity and innovation. Science parks are important strategy to support More

Success in organizations is based on knowledge management, both the physical and financial resources. The new realities of business world are knowledge-based companies and organizations applying creativity and innovation. Science parks are important strategy to support knowledge-based firms. After constructing companies it is very important how to manage them. So the organization task is to provide favorable condition for knowledge management. Nowadays the challenge is how managers develop employee's minds in knowledge based organizations. Knowledge management (KM) is the process of capturing, developing, sharing, and effectively using organizational knowledge. It refers to a multi-disciplined approach to achieving organizational objectives by making the best use of knowledge. Institutionalization of knowledge management in science parks lead to improvement of their performance. Knowledge plays an important role in activating employees and organization. Gradually physical and financial capitals are replaced with intellectual capitals. The study suggests science parks managers should use new and suitable knowledge management models to improve their competitive advantage in order to mange knowledge and intellectual capitals to maintain sustainability in area of industry and society. Manuscript profile

Open Access Article

8 - A Knowledge Management System Analysis: Using Human Resources and Technology Approaches
Sareh Khazaeli Neda sadaat Khasteh Amir Albadavi

These days, high growth and rapid changes in technology on the one hand, and the utilization of new approaches emerged in the economy and management literature on the other, make knowledge resources become more important than other organizational resources. This viewpoi More

These days, high growth and rapid changes in technology on the one hand, and the utilization of new approaches emerged in the economy and management literature on the other, make knowledge resources become more important than other organizational resources. This viewpoint is based on two main sources; one of them is IT resource and the other is human resource. This kind of attitude to these sources leads to two different approaches of knowledge management: one is related to IT resource and the other is related to human resource. In the investigations about the causes of failure in the most knowledge management projects in knowledge-based organizations, human resource and IT resource approaches are studied separately. In this paper, by these approaches, not only has been the causes of failure in knowledge management projects investigated, but also the importance of these approaches has been studied, too. The study shows that the technology and its benefits cannot be ignored. At the same time, for making organizations less formal, non- technological resource (human resource) management should be at the helm of management priorities. In order to use technology advantages while avoiding its disadvantages, organizations' knowledge resource management should pay attention to the alignment between its technology and human resources. Furthermore, studies show that network infrastructures (extranet, intranet and internet) can provide a proper environment for human resource management. Manuscript profile

Open Access Article

9 - Determination and Prioritization of Barriers to Knowledge Sharing at Universities and HEIs; Case study: Imam JAVAD University College
Daruosh Pourserajian Mozhgan Soltani Aliabad Mohammad Saleh Oliua

The aim of this study is to investigate and identify the barriers to knowledge sharing at a high education institute as one of the necessary steps in implementation of the process of knowledge management at universities and HEIs. On the one hand, higher education is the More

The aim of this study is to investigate and identify the barriers to knowledge sharing at a high education institute as one of the necessary steps in implementation of the process of knowledge management at universities and HEIs. On the one hand, higher education is the base of development and the main focus of human recourses enrichment in societies, Therefore implementation of knowledge management in this field is one of the basic requirements and a powerful tool for improving knowledge-based societyS as one of the elements of country’s development vision. On the other hand, by changing the slogan “knowledge is power” to “knowledge sharing is power”, knowledge sharing and extending it in organizations, between organizations and different systems has become the main process and orientation inside organizations concerning knowledge management. Therefore creating a comprehensive vision concerning the challenges and barriers of knowledge sharing and a proper understanding of its facilitators in HEIs and universities seems necessary as a pre-requisite in reaching the goals of knowledge management in the field of higher education in the country. In this regard, 29 key factors in knowledge sharing process inside organizations in 5 main categories of human resources, organizational culture, structure, systems and technology and leadership strategies have been determined and as a case study, relationships between main factors and priority of each of the mentioned factors in 5 categories have been presented at Imam Javad University College. Manuscript profile

Open Access Article

10 - Identification and analysis of factors affecting readiness of universities for successful implementation of knowledge management
Hossein Ali Hasan pour Hosein Jahanshahi Masoud Ahmadi Ghavaghy Hamzeh Danesh Payeh

Nowadays organizational knowledge is one of the most assets that efficient management it, will multilateral promote organizations. Knowledge management is a powerful leverage to achieve competitive advantages among organizations that experience has shown that its applic More

Nowadays organizational knowledge is one of the most assets that efficient management it, will multilateral promote organizations. Knowledge management is a powerful leverage to achieve competitive advantages among organizations that experience has shown that its application in the universities environment, has many advantages. it is important before decision to implement Knowledge management project in organization, to identifing factors that are important in increase Knowledge management readiness. Therefore, the main objective of this study is identify and determine the priority of these factors on universities environment. This research is composed of two main phase, that in the first phase, with the previous Knowledge management readiness models, and the opinion of the experts in unversitis sector, 10 main aspects and from these aspect, 37 factor selected. The factors have different important, hence in the second phase, the research experts, express their judgments about the important weight of each factors, by fuzzy decision matrix. Fuzzy set theory is used to interpert the linguistic information in accordance with the subjective evaluation. Results of defuzzication indicates that “ top management support”, and “knowledge sharing”, are the important effective factor, also “ deformalization” and “ decentralization” has the lowest priority. Factors identified in this study and prioritization by them, As for the universities to prioritize And Regulation the knowledge management activities, to be used. Manuscript profile

Open Access Article

11 - Knowledge Management in Knowledge-based Organizations, located in Isfahan Scientific and Technology Town (ISTT)
Seyed mohammad Mirkamali Zeynab Eizadian Hadi Mosadegh

In contemporary economics, knowledge is key element for organizational competitiveness. Therefore diverse organizations, especially small and medium-sized companies should have a clear position in their organizations current knowledge in order to survive and achieve ac More

In contemporary economics, knowledge is key element for organizational competitiveness. Therefore diverse organizations, especially small and medium-sized companies should have a clear position in their organizations current knowledge in order to survive and achieve accomplishment. The purpose of this study was to present a perspicuous condition of knowledge management strategies in firms, located in Isfahan science and technology town (ISTT). 98 firms were selected in a simple randomized sampling and their managers were requested to answer the questionnaire asking 47 questions about 4 different knowledge strategies, including knowledge application, knowledge transfer, organizational knowledge and producing knowledge. The type of this study is survey research. Data was analyzed by using descriptive statistics (frequency, mean and standard deviation). The results indicate that the dominant strategy of knowledge management in the town in applying knowledge is human-centered strategy, in field of knowledge transfer is social strategy, in the development and producing of knowledge is applied strategies in field of organizational knowledge is innovations strategy. This finding demonstrates that firms’ emphasis on hidden knowledge and their knowledge has more personal nature. It is proposed to modify the existing state that empirical knowledge of personals is written to be easily shared with others. Manuscript profile

Open Access Article

12 - Effective Factors on Infusion and Diffusion of Web-based Knowledge Management Technology; Case: Moshanir Company
Eman Mokhlesi Mostafa Torabi

Nowadays, sophisticated technologies, such as Information Technology systems arise from new demands in case of technology perception. With increasing tendency in using Web-based technologies for ameliorating job performance, Information Technology systems act as a vital More

Nowadays, sophisticated technologies, such as Information Technology systems arise from new demands in case of technology perception. With increasing tendency in using Web-based technologies for ameliorating job performance, Information Technology systems act as a vital section in business operations. In the current research, results of organizational development pertaining to critical factors of web-based knowledge management effective transmission are concerned. Infusion and diffusion processes are evaluated by acceptance of effectiveness of web-based knowledge management technology in organizational systems. Incepted acceptance and transmission of Information Technology tools in the accepting system business processes, will not necessarily guarantee the change in taste of users and designers. It becomes obvious only at a time when IT systems cause changes. Once this technology is deployed, a need for acquiring and measuring integration arises; this claims that a need for diffusion level as a source of change exists. Each of mentioned processes, i.e. Infusion and Diffusion, are influenced by a set of constituents. In this study, we use experimental models of infusion and diffusion for web-based Knowledge Management technology. The change source in technology transmission is considered in this research. Also, some applicable advices are suggested for effective transmission of web-based knowledge management technology in organizations. This research is done to find out the factors affecting technology transmission and IT technologies acceptance. It tries to explore the procedures for facilitating a successful transmission of these technologies too. Manuscript profile

Open Access Article

13 - Determining and Ordering Influent Knowledge Management Success Factors in Science and Technology Parks
Nasibeh Salary Daroush Pouserajian Mohammad Saleh Oliua shahram shokohi

This study aims to determine and prioritize effective KM success factors. The first step is to implement KM in STPs. As regards the major goal of science and technology parks is assisting the growth of society wealth through developing knowledge based innovations and in More

This study aims to determine and prioritize effective KM success factors. The first step is to implement KM in STPs. As regards the major goal of science and technology parks is assisting the growth of society wealth through developing knowledge based innovations and intensifying competition among knowledge-based institutions. Assessing knowledge management in science and technology parks will be considered as a substantial tool for creation, development, sharing and linking knowledge to technology. So based on literature studies and experts ideas 31 sub-factors were organized in 7 categories as follows: labor, strategy, supervisor, assessment, culture, operation and information technology. In fact these categories are effective KM success factors which have been weighed and prioritized by utilizing analytic hierarchy process (AHP).The order of effective KM success factors in terms of importance are labor, strategy, supervision, culture, operation, assessment and information technology. Two sub factors with highest influence on KM have been selected among numerous numbers of factors. Finally this model is applied for evaluating nine incubators in Yazd science and technology park. Manuscript profile

Open Access Article

14 - Linkage between knowledge management and performance appraisal; an effective human resource system
Saeed hosein Rafuati

Knowledge Management and Human Resources Management are two significant fields in Organization Management. Despite the vast literature available on each of them, their putting into practice is indeed challenging. On the one hand, Knowledge Management is considered as an More

Knowledge Management and Human Resources Management are two significant fields in Organization Management. Despite the vast literature available on each of them, their putting into practice is indeed challenging. On the one hand, Knowledge Management is considered as an additional work procedure in some organizations mainly due to the intangibility of the value which it adds to the system in the short run. On the other hand, in some other organizations, Human Resources Management is reduced to personnel management and handling the employees official tasks. Therefore its principles such as employees' performance appraisal, leading in most cases to the achievement of organizational goals, are exploited as a means for either encouraging or punishing the employees. This research aims at defining a framework, through studying the different aspects of Knowledge Management and Human Resources Management, in which these two fields interactively produce a combinatory system which helps them effectively flourish and brings about their overlapping so that they can compensate for each field's deficiencies. Manuscript profile

Open Access Article

15 - Knowledge Management and Firm's Competitive Strategy:The Role of Strategic Reference Points (SRPs)
Omid Mahdiye

The best way to achieve competence in global market is through planning and upgrading core competencies. Not only will the knowledge economy change the experience of workers, but organizations and countries must also rethink their economic strategies. How well an indivi More

The best way to achieve competence in global market is through planning and upgrading core competencies. Not only will the knowledge economy change the experience of workers, but organizations and countries must also rethink their economic strategies. How well an individual, an organization, an industry, a country does in acquiring and applying knowledge will become the key competitive factor. An organization with a good sense of KM has the potential to create significant value, but only if it is linked to its overall strategy and strategic decisions. Knowledge management (KM) is the latest strategy in increasing organizational competitiveness. The concept of treating organizational knowledge as a valuable strategic asset has recently become extremely common. KM efforts have been primarily focused on developing new applications of information technology, complemented to a lesser degree with implementing new organizational forms. The link between knowledge and business strategy has basically been overlooked. Thus KM has unfortunately developed into a matter of information technology primarily, followed by one of organizational behavior with business strategy generally not even considered. The purpose of present paper is to identify the relationship between KM and the firm's competitive advantage. In the first section the pertinent literature related to knowledge management and its impact on the competitive advantage of the firm was examined. Then the Porter's (1979) five forces model and Wernerfelt's (1984) Resource-based view of the firm were reviewed. In the next section the link between KM and strategy formulation by drawing on the resource-based view of the firm is addressed. In the last section the strategic reference points (SRPs) theory has been introduced and applied for classifying the KM strategies. Manuscript profile

Open Access Article

16 - Assessing the Current Status of Knowledge Management Based On Building the Foundations of Knowledge Management
Noshin Kazemi nejad Faezeh Mehranfar Seyede Saba Bagheri

Today knowledge is considered as some institutional asset and management is of great importance. Knowledge-oriented development has been the framework for social, cultural and economic development plan. So it is expected that the education organizations recognize knowle More

Today knowledge is considered as some institutional asset and management is of great importance. Knowledge-oriented development has been the framework for social, cultural and economic development plan. So it is expected that the education organizations recognize knowledge as some institutional asset and take measures to manage it. Throughout the present article, which is a part of findings of a research plan at Social Sciences, Economics, and Management faculties of Alzahara University, efforts have been made in order to investigate into the present status of the mentioned faculties. Reviewing the current status of knowledge management can pave the way for further planning particularly at Alzahra University. Manuscript profile

Open Access Article

17 - Knowledge Management and Business Intelligence
Mohammad reza Mosa Khani Mahshid Saeidi

This paper explains the nature of integration between knowledge management (KM) and Business Intelligence (BI). There has been some confusion as to the relationship between KM and BI. BI mainly focuses on explicit knowledge, but KM encompasses both tacit and explicit kn More

This paper explains the nature of integration between knowledge management (KM) and Business Intelligence (BI). There has been some confusion as to the relationship between KM and BI. BI mainly focuses on explicit knowledge, but KM encompasses both tacit and explicit knowledge. Both of them promote learning, decision- making and understanding. KM influences BI through organizational knowledge creation, knowledge transfer and learning. Therefore, this paper defines BI as a part of KM by evaluating importance of their integration. As this relationship improves right decision-making in organizations and their performance because of the rise and fall of the economic environment, enterprises need to adjust their policies and strategies rapidly in order to respond to sophistication of competitors, customers and suppliers. Information is known as the main key for enterprises so integrating Business Intelligence and Knowledge management are used not only for saving suitable information for enterprise but also for improving performance and process of activities in organizations. Manuscript profile

Open Access Article

18 - Identification of Traditional Tools & Solutions of Knowledge Management in Low-Tech Enterprises
Saeed hosein Rafuati

Management experts have considered knowledge management, in the course of the past several years, as a managerial solution and have recommended, to the managers, the application of its tools for increasing the enterprise efficiency. This point should be also mentioned More

Management experts have considered knowledge management, in the course of the past several years, as a managerial solution and have recommended, to the managers, the application of its tools for increasing the enterprise efficiency. This point should be also mentioned that prior to the current development of knowledge management literature, knowledge management existed in enterprises in traditional ways. Definitely the effective development of new knowledge management tools in these enterprises must be firstly based on the same traditional tools, in order to improve them, and secondly these tools must conform to the enterprises' structure- and also the elements of this structure. One of the most crucial elements of this structure is technology level; however, it is needless to mention that knowledge management tools for low-tech enterprises are different from those for high-tech enterprises. Throughout the article, based on a statistical research carried out in small and medium enterprises in the area of metal industry- with low technology level- traditional knowledge management tools in-use are determined and defined. Manuscript profile

Open Access Article

19 - The necessity of innovation in administrating knowledge management and IT management in Iran
Mohammadreza Abbasi Manoochehr Makki

At present the necessity of paying attention to knowledge management and IT management has been a challenging issue for the managers of organizations. This matter seems incomplete without paying attention to the applicability of the mentioned concepts. Hence, in this ar More

At present the necessity of paying attention to knowledge management and IT management has been a challenging issue for the managers of organizations. This matter seems incomplete without paying attention to the applicability of the mentioned concepts. Hence, in this article, the basic assumptions of knowledge management and its relation to information technology are investigated from both theoretical and practical perspectives. The formation, definitions, literature, processes, and all the issues related to the knowledge management will be presented. In addition, it is mentioned that in spite of the close relationship between information technology and knowledge management, it is not possible to substitute technology for human knowledge. Finally, having reviewed some principles and obstacles to knowledge management, the researchers propose innovative ways in order to carry out knowledge management programs via information technology in Iran. Manuscript profile

Open Access Article

20 - Knowledge Management Establishment In Tehran Municipality And Presenting Application Model
Ali Rabiei Zeynab Khajavi

Knowledge management is a critical success factor in today's enterprises. The efficacy of a knowledge management (KM) project depends heavily on a successful coordination of issues such as corporate culture, organizational processes, human resource management and inform More

Knowledge management is a critical success factor in today's enterprises. The efficacy of a knowledge management (KM) project depends heavily on a successful coordination of issues such as corporate culture, organizational processes, human resource management and information technology. This research has been conducted with an applied purpose and a descriptive method. Reviewing the status of indicators, structure, culture, technology, human resources, knowledge process and leadership in Tehran municipality for the establishment of knowledge management have been obtained from questionnaires through analyzing data. Then based on the highest mean encountering test(Friedman test) priorities have been classified. The statistics in this research include senior managers, middle managers, supervisors and experts of Tehran municipality which makes 1057 people all together. Among them, 285 were studied as samples. The analysis proved the appropriateness of establishing Knowledge Management in the organization. Human resources indicators, structure, knowledge processes, technology and culture are the next priorities. Manuscript profile

Open Access Article

21 - Typology of Science & Technology Parks with Knowledge Management Trend
Saeid Kharghani Mino Selseleh

Lack of integration between research and technology, and the gap between scientific ideas and goods & services, are clear facts of todays life. Developed countries have invited creative solutions to overcome such challenges. Science and Technology parks are among them, More

Lack of integration between research and technology, and the gap between scientific ideas and goods & services, are clear facts of todays life. Developed countries have invited creative solutions to overcome such challenges. Science and Technology parks are among them, which have critical roles in integrating knowledge management loops (including creation, sharing, and applying) in the cycle of knowledge management. Science and Technology parks enable the companies to apply immediately the knowledge which has been created by the knowledge workers and scientists. In this article after reviewing the knowledge management literature, Science and Technology parks typologies is under survey. The relation between this typologies and entrepreneurship and the common points among different Science and Technology Parks are the next points. The final review is about the outcomes of applying knowledge management procedure in the Science and Technology parks. Manuscript profile

Open Access Article

22 - Knowledge Management Approaches and Knowledge Gaps in Technology Era
Hosein Rahman seresht Nastaran Simar asl

s that the first step to enter the world of knowledge management is analyzing different knowledge management (KM) approaches. Then it would be essential to identify knowledge management gaps, because organizations weakness at identifying and bridging these gaps before i More

s that the first step to enter the world of knowledge management is analyzing different knowledge management (KM) approaches. Then it would be essential to identify knowledge management gaps, because organizations weakness at identifying and bridging these gaps before implementing knowledge management plans will obviously lead to unreasonable effects. In this paper, at first, a summary of knowledge management concept and the necessity of its implementation in organizations are presented. Also, a comparison has been made between R&D expenditure and revenue and profitability of the global leading companies. In the next section, the knowledge production rank of Iran among 16 countries is presented in order to demonstrate Irans position according to knowledge growth. Then KM approaches including mechanistic, systemic, core competencies and behavioral-cultural and two models of knowledge management gaps including Pierce and Lovrichs (1984) and Lins (2005) model are discussed. In conclusion, the priority of adopting systematic, behavioral/cultural & core competencies approaches in contrast to traditional mechanistic approach is discussed. It is also mentioned that the 1st model is appropriate to be applied in macro level where as it will be appropriate to apply the 2nd model in micro level. Manuscript profile

Open Access Article

23 - The Concepts and Essentials of Knowledge Management
Mostafa Taghavi Hamid Shafiuzadeh

The Role of Knowledge to Achieve Development always is Dominant. Nowadays existing Knowledge in organization is viewed as one of the most important capitals that can help to achieve success and competitive advantage in contemporary competitive situations. Many of organi More

The Role of Knowledge to Achieve Development always is Dominant. Nowadays existing Knowledge in organization is viewed as one of the most important capitals that can help to achieve success and competitive advantage in contemporary competitive situations. Many of organizations have realized to success and even survival need to something more than short time acquiring to knowledge and there is no choice except applying appropriate system of knowledge management. In this article, at the beginning, definitions of knowledge, Knowledge Management and its origin will be expressed. Then, the essentials of Knowledge Management and role of technology will be analyzed. Finally some important factors in success and defeat of Knowledge Management programs will be represented. Manuscript profile

Open Access Article

24 - A Survey on Success Factors of Knowledge Management within Organizations
Tahmoress Hasangholi pour Hasan Aubedi jafari Neda Khatibian

Nowadays, knowledge introduced as a valuable and strategic resource and also is an asset and is the most important variable for growing organizations and enterprises in this era. Knowledge management introduced as an important action for organizations move into internat More

Nowadays, knowledge introduced as a valuable and strategic resource and also is an asset and is the most important variable for growing organizations and enterprises in this era. Knowledge management introduced as an important action for organizations move into international competition and face with new business challenges. Therefore, aiming usage of knowledge as a strategic and competitive advantage, and so organizing knowledge management development steps in organizations requires specification of effective factors on organizations decisions in usage and optimizing knowledge management. Thus studying effective factors on knowledge management success is necessary. Identifying these factors can help organizations to requirements assessment, designing, programming, executing and implementing knowledge management projects and evaluating organization maturity level in knowledge management. This paper reviews and identifies factors and variables that affect on knowledge management successfulness in organizations, and at last identify and represent key factors and variables that affect on success of knowledge management projects. This factors that categorized with an attention to literature, showing essential and important scopes that require for successful implementation of knowledge management. Organizations can access to a stable competitive and successful advantage with specifying and emphasizing this factors and right using from their knowledge resources. Manuscript profile

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25 - Knowledge Management and Economic Aspects
Gholamreza Malekzadeh

One of the most important challenges in acceptance and implementing Knowledge management philosophy in knowledge based and technological organizations is to answer some questions such as :“what is the rate of Return on investment (ROI)?” , “how we can calculate it?” and More

One of the most important challenges in acceptance and implementing Knowledge management philosophy in knowledge based and technological organizations is to answer some questions such as :“what is the rate of Return on investment (ROI)?” , “how we can calculate it?” and “What are consultant and education costs for establishing new managerial and organizational structures?” In this article some of financial aspects of Knowledge management including ROI calculations and time value of knowledge will be discussed. Also costs of establishing and developing information infrastructures, overhead costs, tangible and intangible costs and assets and investing methods in new technologies will be considered. Manuscript profile

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26 - Knowledge Management; Theories, Technologies and Approaches
Hamid Shafiuzadeh

Knowledge management as an academic discipline evolved from the thinking of experts such as Peter Drucker in the 1970s, Karl- Erik Sveiby in the late 1980s, and Nonaka and Takeuchi in the 1990s. This paper places Knowledge Management in a historical perspective, frames More

Knowledge management as an academic discipline evolved from the thinking of experts such as Peter Drucker in the 1970s, Karl- Erik Sveiby in the late 1980s, and Nonaka and Takeuchi in the 1990s. This paper places Knowledge Management in a historical perspective, frames some of the key technologies and approaches to it, and highlights some of the new opportunities within Knowledge Management. If managers ignore the importance of strategies of knowledge management, their organization will not succeed. Manuscript profile

Open Access Article

27 - An Investigation of Failure Factors Influencing Knowledge Management in Organizations
Mona Golchin pour

Knowledge Management is somehow the corporations hidden assets. This process includes creation, achievement, storing, and distribution, sharing and finally applying the knowledge. Nowadays, in the rapid international market, the success will be not achieved by tradition More

Knowledge Management is somehow the corporations hidden assets. This process includes creation, achievement, storing, and distribution, sharing and finally applying the knowledge. Nowadays, in the rapid international market, the success will be not achieved by traditional work force, investment and the land, but it will stem from work forces ideas means knowledge - the vital new source. In this paper, by a case study, we try to find out right answers to these questions; whether establishing knowledge management is always successful and what are the main causes of failing knowledge management in corporations? Manuscript profile

Open Access Article

28 - ctual Capital as the Connecting Point of the Government, University and the Industry; A Case Study of the Knowledge Balance in the University
marziyeh Baeid far

This paper focuses on the important issues of the Intellectual Capital, which plays crucial role on the predisposition and establishment of the societies and organizations based on the knowledge and at the same time it considered as the product of the society and Knowle More

This paper focuses on the important issues of the Intellectual Capital, which plays crucial role on the predisposition and establishment of the societies and organizations based on the knowledge and at the same time it considered as the product of the society and Knowledge base organizations. This capital or asset is under consideration at the society level, government, industry and university alike, and their integration constitute the countrys Intangible or Intellectual Assets. In this paper, considering the key role of the University on establishing society or organization based on the knowledge, the technology of establishing and evaluating this kind of the capital will be investigated in the University. The paper also introduces some of the peculiarities of the Knowledge Society and characteristics of Knowledge Management and Intellectual Capital. Manuscript profile

Open Access Article

29 - Ranking Factors in Successful Implementation of Knowledge Management in Knowledge Based Companies
mahbobeh Haghi Morteza rasti bozorki Hamid Mahdavi

10.7508/jstpi.2015.01.007

Knowledge management is one of the appropriate solutions to earn utility and efficiency in organizations. Procedure of increasing the role of knowledge in the management of organizations has caused the concept of knowledge management to become the heart of the organizat More

Knowledge management is one of the appropriate solutions to earn utility and efficiency in organizations. Procedure of increasing the role of knowledge in the management of organizations has caused the concept of knowledge management to become the heart of the organization's strategic policies. Accordingly, paying special attention to knowledge management and understanding the most important effective factors in its successful implementation is necessary to achieve the organization goals. Having studied various articles, in this article, 30 sub-factors in the forms of 7 main factors including leadership, organizational culture, resources and human resources, information technology, evaluation and performance measurement, strategies, processes and activities have been recognized. These factors are the effective ones in successful implementation of knowledge management in knowledge based organizations. The factors have been ranked by managers of knowledge based companies located in Isfahan Science and Technology town. According to this the priorities of main factors in the successful implementation of knowledge management have been determined in the form of resources and manpower, leadership, strategies, organizational culture, processes and activities, information technology and evaluation and performance measurement, among the effective sub-factors in successful implementation of knowledge management. Hiring qualified personnel, having the same prospect , creating appropriate space and time for brain storming and having a clear long- and short-term goals for knowledge management have the highest importance for the successful implementation of knowledge management in knowledge based organization, respectively. Manuscript profile

Open Access Article

30 - Benchmarking the Design and Implement Approaches for Knowledge Management
Mohammadreza Hamidi zadeh

To reach bright diagnosis from others, experiences and alternatives is not only the way to familiar with guidelines of future plans, but although it is a fine policy to learn from doing, processes, methods and techniques along with weaknesses and strengths coming from d More

To reach bright diagnosis from others, experiences and alternatives is not only the way to familiar with guidelines of future plans, but although it is a fine policy to learn from doing, processes, methods and techniques along with weaknesses and strengths coming from design and implement K.M. The papers objective is to show how to gather and represent K.Ms firm & how to use them for K.M.S. Different paradigms to be used to analysis K.M. based on benchmarking because utilizing them for Iranians firm is very important theme. The outlines of the paper based on strategic priorities and management commitment by survey different cases to catch fine intuition from individual K. and org.K. . K.M. principles, implement alternatives, gather, present, disseminate and measure KM, K. Environment explanation for formatting K. types and sources. The papers approaches extended on benching firms procedures about them. Manuscript profile

Open Access Article

31 - Knowledge Management,Culture, and Higher Education
Mohammadali Neumati

This article has been prepared in an attempt to introduce the reader implication of knowledge management and culture of knowledge in the process of higher education development. It consists of three parts. The first part is designed to give the reader an analytical and More

This article has been prepared in an attempt to introduce the reader implication of knowledge management and culture of knowledge in the process of higher education development. It consists of three parts. The first part is designed to give the reader an analytical and historical insight into the major challenge in knowledge management involves organizational culture of knowledge sharing.The second part, the main body of the article, devoted to explored the importance of creation, development management of this strategic and its implication at universities and higher education institutions. In the final part, the role of information technology, human resource, and methodes in the process of knowledge management will be discussed. Manuscript profile

Open Access Article

32 - Different points of view for Relation of Knowledge Management and Business Intelligence
hasan rangriz nasim afshari

10.7508/jstpi.2016.01.002

Nowadays, having the ability of foresight and decision-making is essential for any organization. Advanced and successful organizations have chosen knowledge-oriented strategy to survive in the competitive and rapidly changing environments. Handling of changes and good d More

Nowadays, having the ability of foresight and decision-making is essential for any organization. Advanced and successful organizations have chosen knowledge-oriented strategy to survive in the competitive and rapidly changing environments. Handling of changes and good decision making about them plays a central role in the future success or failure of organizations. Two important concepts that have important role in managers’ decision makings are Business Intelligence (BI) and Knowledge Management (KM). Business intelligence and knowledge management are relative concepts to each other .The relations between these concepts has not been yet offered clearly and determining the boundary of these two concepts is difficult for managers. Researchers have considered different links between them. In this paper, business intelligence and knowledge management will be defined and then different viewpoints about the type of relationship between these concepts will be expressed. In general, it is recognized that knowledge management and business intelligence both have common and same goal which is improving decision-making process and finally improving the business performance. Implementation and execution of these concepts would consider as organization's competitive advantage. However, knowledge management, including both explicit and tacit knowledge, and also considers unstructured data, while business intelligence generally focuses on explicit knowledge. Finally, concluded that, knowledge management and business intelligence should be integrated regardless of the type of relationship between them, because each has advantages and disadvantages. Manuscript profile

Open Access Article

33 - Development of Acquisition and Dissemination Process of Tacit Knowledge and Experiences in order to Educate and Empower the Enterprise
Peyman Akhavan Ali Shahabipour

10.7508/jstpi.2016.01.006

The experiences of the experts are the most important sources of knowledge and institutional training. Sometimes it is hard or impossible to describe tacit knowledge. Experts are very busy and valuable people. The separation of their work for the process of acquiring kn More

The experiences of the experts are the most important sources of knowledge and institutional training. Sometimes it is hard or impossible to describe tacit knowledge. Experts are very busy and valuable people. The separation of their work for the process of acquiring knowledge, should not be long. Acquisition of tacit knowledge is costly and time taking process. In large organizations, experts are not centralized in a building or a city. Knowledge users may also have broad geographical scope. The techniques of knowledge will not be able to have a performance alone. So, to increase the efficiency and effectiveness of the Organization's knowledge acquisition project, storytelling and the scenario techniques for the acquisition and dissemination of experiences of experts are combined. With the compilation of the necessary requirements in order to create a model based on storytelling, validation of the proposed model is outlined. There is no research on effective parameters and system requirements for the acquisition of experience. Therefore, to implement the model these features must be described and prioritized. Increase the efficiency of the knowledge techniques, create the model comparison system, gain experience and increase the participation of experts and other agents of knowledge in organizations, are the results of this research. This model suggests the structured acquisition of tacit knowledge. Manuscript profile

Open Access Article

34 - Identify Factors Affecting the Implementation of Knowledge Management Based on Business Strategies
Hojat Hassani seadat Hamid Erfanian Khanzadeh Gholamreza Malekzadeh

10.7508/jstpi.2016.01.004

Knowledge is a valuable resource and strategic factor and also an asset. So providing good and qualified products and services without management and use of this valuable resource, is difficult and sometimes impossible. Knowledge management has become one of the most im More

Knowledge is a valuable resource and strategic factor and also an asset. So providing good and qualified products and services without management and use of this valuable resource, is difficult and sometimes impossible. Knowledge management has become one of the most important activities in today's organizations to improve and maintain competitive advantage. The ultimate goal of knowledge management is the operation and development of knowledge assets to achieve the goals and create added value for the organization. It is obvious that knowledge management is crucial in the formulation of business strategy for gaining competitive advantage. Therefore identifying factors affecting the implementation of knowledge management based on business strategy is very important. In this study, 55 factors affecting the implementation of knowledge management extracted. Then by using Delphi method and the adoption of experts opinion, their relationships with business strategies were identified. On this basis, 35 factors in 6 dimensions were identified: Leadership, Strategic, Infrastructure, Structure, Cultural and Scientific Dimension. Among the identified dimensions, leadership dimension was more important than the other dimensions. Strategic and Scientific dimensions are the next one and 64 percent of the identified factors were confirmed. Manuscript profile

Open Access Article

35 - Assessment of Knowledge and Ability of Knowledge Workers in Knowledge Based Organizations using Shannon Human Potential Model
Abass Afrazeh Mohammad Alimoradi Sajad Golmohamadi

10.7508/jstpi.2016.02.001

Creativity appearance in organizations surprisingly affects in successful solving of problems, their survival, and reaching to desirable point of competitiveness and industrial productivity. In one side industrial organizations with decentralizing approach from organiza More

Creativity appearance in organizations surprisingly affects in successful solving of problems, their survival, and reaching to desirable point of competitiveness and industrial productivity. In one side industrial organizations with decentralizing approach from organizational structure in the form of giving authority from managers to lower levels are going to reach to economical efficiency, creativity and finally to a higher productivity. In this article looking at Hanson Theory about decentralizing strategies, we have identified equifinality (using different technologies, methods, and resources for reaching to a creatively predetermined and great result) as a loosely strategies of decentralization. Considering researches have been done in a context of creativity and equifinality as a Decentralized Management Approach, we can see lots of researchers referred to the importance necessity of this phenomenon as a one of open system characteristics to intensify creativity, competitiveness’ prosperity, and productivity. But a comprehensive research has not been observed in related with correlation of creativity and equifinality in industrial organizations’ subject in a special case. In this research with using content Analysis method, a new category of equifinality usages in organization that causes creativity results, have been attempted to represent by surveying the past studies in relation with “decentralized management and equifinality” and “equifinality and creativity”. With revision and surveying the theories of different researchers in relation with the subject of decentralized management, equifinality and creativity, research's result subdivided in two dimensions accompanied with its components namely “equifinality and work process”, and “equifinality and structure”. Manuscript profile

Open Access Article

36 - The Requirements to Shift from Close Innovation into Open Innovation
Manochehr Manteghi Parisa Hasan Abadi

10.7508/jstpi.2016.02.004

Open innovation represents an emergent paradigm, which organizations must become familiar with and apply it in practice sooner or later in order to survive and prevent their failure. Factors such as diffusion of knowledge, increasing costs and complexity of R&D, the sho More

Open innovation represents an emergent paradigm, which organizations must become familiar with and apply it in practice sooner or later in order to survive and prevent their failure. Factors such as diffusion of knowledge, increasing costs and complexity of R&D, the shortening of the technology life cycles, the growth of venture capital and presence of knowledgeable suppliers and clients, have weakened the close innovation paradigm. So, self-sufficient, inward focus, monopoly of knowledge and capital investment on internal research, does not create competitive advantages for organizations any more. In open innovation era, organizations make use of both internal and external resource of knowledge to drive their innovation processes, also search different internal and external ways to develop their markets. With regard to inescapable deployment of open innovation, now the question is what items should be considered by organizations in the shift from close innovation to open innovation? In other words, what are the requirements for implementing open innovation approach in organizations? This paper will answer the question by review of pervious research to identify and describe dimensions which could lead organizations in order to implement open innovation. These dimensions which named “the requirements to shift from close innovation into open innovation” and presented in conceptual framework of paper, are: networking, open innovation processes, organizational structures and knowledge management systems. Organizations should notice these dimensions interact each other, so change along one dimension will impact on the others. Manuscript profile

Open Access Article

37 - Identify and Ranking Effective Factors on Success of Knowledge Management with the Approach of the Realization of Resistance Economic
Roya Hejazi Nia

10.7508/jstpi.2016.03.002

The purpose of the present research is identifying factors that influence the success of knowledge management systems in organizations in resistant economy conditions. Currently we face the problems of asymmetry of information and asymmetry of information in different s More

The purpose of the present research is identifying factors that influence the success of knowledge management systems in organizations in resistant economy conditions. Currently we face the problems of asymmetry of information and asymmetry of information in different sections can set grounds for increasing corruption and damage to resistant economy. Measures to reduce the asymmetry are necessary to be thought of. One of the strategies is using knowledge management systems. However, according to limitations appeared during the sanctions, successful implementation of these systems has faced some barriers. Therefore, identification of factors that lead to successful implementation of knowledge management systems can be very influential because, whether during the sanctions or after them, attempts should continue to be made in the field of establishing resistant economy. Hence, by reviewing various studies conducted in the field of knowledge management, 15 variables have been identified. In order to check the hypothesis, a researcher-made questionnaire was used whose validity was calculated by Cronbach’s Alpha to be 0.81. In order to test research questions, SPSS Version 18, MATLAB, TOPSIS and one-sample T-test were used. Research results showed that all variables were identified to be influencing the success of knowledge management systems in resistant economy. Information technology infrastructures had the highest importance and periodical evaluations had the least importance from among the 15 variables. Manuscript profile

Open Access Article

38 - Identifying and Ranking Key Factors of Success in Knowledge Management in Knowledge-Based Companies (Case Study: Science and Technology Park in Tehran University)
naser safaei fereshte thaleghani Ahmad Kiamanesh

10.7508/jstpi.2017.02.003

20.1001.1.17355486.1396.13.50.5.1

Today, knowledge- based companies as a key option to produce wealth in developing countries is responsible for explaining and modeling research and development processes and significantly contributes to diffusion innovation in industry. In fact, knowledge-based companie More

Today, knowledge- based companies as a key option to produce wealth in developing countries is responsible for explaining and modeling research and development processes and significantly contributes to diffusion innovation in industry. In fact, knowledge-based companies are considered important components of resistance economy and its realization. Its growth and development could bring in to resistance against economical invasions. Hence, identifying and ranking factors effecting implementation of knowledge management in such companies is research necessity which is discussed the current research. Now, there are 33 science and technology parks and over 2700 knowledge-based company in parks. Questionnaires are distributed among 70 knowledge-based companies in science and technology Park of Tehran University as the second superior park in country. In the current research, case study and field-data collection are used. Questionnaire is designed using Likert technique and it consists in 3 major factors, organization, human resource, and information technology, and 11 following criteria: objectives and perspectives, leadership, executives, application, software, infrastructure, organizational culture, financial and non-financial incentives, modeling and evaluating. Analyzing information, Cronbach's alpha 0.78 was obtained and using Freidman test and T-test. Among factors effecting successful implementation knowledge management, one can refer to objects and organizational respective as the most important factor and financial incentives as the lowest important factor. This conclusion is reasonable according to nature of knowledge –based companies. Manuscript profile

Open Access Article

39 - Investigation of Effective Factors on Implementing the Knowledge Management in Central Office of Jahad Daneshgahi
Abbas Hosseinpour mohammad bagher alipour

10.7508/roshdefanavari.2018.14.006

20.1001.1.17355486.1397.14.54.1.2

The aim of this article is to identify effective factors on implementing the knowledge management in central offices of Jahad Daneshgahi. Research community is included of all managers and experts in which 132 people of this society are selected based on Chochran Formul More

The aim of this article is to identify effective factors on implementing the knowledge management in central offices of Jahad Daneshgahi. Research community is included of all managers and experts in which 132 people of this society are selected based on Chochran Formula. The research method is applicable and descriptive and the cronbach’s alpha is used for determining the reability of the research instruments. In this level,the cronbach’s alpha of independent variable of effective factors is equal to 97% and the dependent variable of implementing the knowledge management is equal to 95% that shows the desired level of the reliability for the research instruments. Data are analyzied within two descriptive and analytical levels based on spss software. Reseach assumptions are related to investigating the effects of each dimensions of IT, organizational structure, organizationa culture, motivation and managerial factors on the implementing the knowledge management that allof them are confirmed. Findings show that all effective factors have a direct relationship with implementing the knowledge management. The highest effect is related to the motivation and then IT, organizational culture and then managerial factors. The lowest level is related tothe organizational structure. Manuscript profile

Open Access Article

40 - Impact of Knowledge Management on Private Banks Performance Through Mediation of Service Quality (Case Study: Private Banks of Kermanshah)
sahar sorkhvandi Rahele zeynivand seid hamed feizjavadian

10.7508/jstpi.2018.04.006

20.1001.1.17355486.1397.14.56.3.8

Identifying the needs and desires of employees and customers always includes a set of hidden dimensions, in accordance with the culture and conditions of each country. Knowledge management is a useful tool for banks to maximize their optimal performance. Therefore, reco More

Identifying the needs and desires of employees and customers always includes a set of hidden dimensions, in accordance with the culture and conditions of each country. Knowledge management is a useful tool for banks to maximize their optimal performance. Therefore, recognizing the relations among knowledge management, bank performance, and quality of service is essential. The aim of present study, is exploring the impact of knowledge management on private banks performance in Kermanshah city. Through mediation of service quality. This study is an applied research and a questionnaire was used to collect data. Statistical population in this study has been Kermanshah private banks (Parsian, Pasargad, Karafarin, Saman and Ayandeh bank). The sample size equals 100 people and sampling method is based on census (counting all). Data analysis is based on nature of the data and the way of discussing assumptions has been done in the form of central distribution statistics and regression models have been conducted by hidden variable with SPSS and AMOS soft wares. The findings of present study show that knowledge management influences the performance and service quality of private banks. Service quality has a positive and significant effect on private banks performance, and knowledge management considering mediation of service quality variable, has direct and indirect impact (by service quality variable) on private banks performance. Manuscript profile

Open Access Article

41 - The Impact of Organizational Learning on Performance with the Mediation of Knowledge Management (Case Study Agricultural Bank of Iran)
simin mohebbi ashtiani Peyman Akhavan

10.52547/jstpi.20621.15.59.55

20.1001.1.17355486.1398.15.59.1.9

rganizational learning is a useful tool for organizations to improve their performance and achieve optimal performance. Therefore, it is necessary to investigate the impact of organizational learning on performance in this study. The statistical population consisted of More

rganizational learning is a useful tool for organizations to improve their performance and achieve optimal performance. Therefore, it is necessary to investigate the impact of organizational learning on performance in this study. The statistical population consisted of employees of 9 branches of Iran Agricultural Bank in Tehran. According to Morgan table, 52 questionnaires were distributed among bank employees. The research method was descriptive-survey and data collection tool was a questionnaire. The purpose of this study was to investigate and explain the impact of organizational learning on performance through knowledge management mediation. Cronbach's alpha obtained from the total reliability of the three questionnaires was 0.970. Data analysis was done in two levels of descriptive and inferential statistics by SPSS 16 and Smart PLS3 software. Data analysis shows that organizational learning has a direct and significant positive effect on organizational performance and knowledge management. The results show that promoting organizational learning has an important role in shaping organizational performance improvement. Therefore, by improving the knowledge management and organizational learning of all employees, organizational performance improves. Manuscript profile

Open Access Article

42 - Prioritizing and Analyzing Effective Criteria on the Performance of Knowledge-based Organizations with knowledge management Approach (Case Study: Growth Centers and Science and Technology Parks in Tehran)
naser safaei Fatemeh Gholamian fereshte thaleghani

10.7508/jstpi.2019.01.003

20.1001.1.17355486.1397.15.57.6.6

Today, the success of organizations is based on the strategic management of knowledge. Implementing knowledge management systems faces challenges that will cause the inefficiency of knowledge management in organizations. Hence, identification and rating the effective fa More

Today, the success of organizations is based on the strategic management of knowledge. Implementing knowledge management systems faces challenges that will cause the inefficiency of knowledge management in organizations. Hence, identification and rating the effective factors in the successful implementation of knowledge management is one of the essential requirements of knowledge management that was discussed in the current research. Currently, 7 science and technology parks and 1,400 knowledge-based companies in parks are located in Tehran. In the current research, companies located in growth centers and science and technology parks in Tehran were studied. Questionnaire was distributed among 140 knowledge-based companies that they returned 110 questionnaires. In the current research, case study methods and data collection in fieldwork were used. To measure the variables of the research, the instrument of questionnaire using the Likert method was utilized that includes three main factors of the organization, human resources and information technology and 11 criteria as follows: Objects and perspectives, leadership and strategy, knowledge management cycle, application, software, infrastructure, organizational culture and atmosphere, creating financial motivation, encouraging employee morale, benchmarking the best things and performance management. Reliability of the questionnaire, 0.78, was obtained using Cronbach's alpha. Friedman and one sample T-test and fitness of model were studied respectively using SPSS software and LISREL software. As a result, objects and perspectives of the organization can be considered as the most important criterion, and we can refer to the information technology software as the least important criterion. Manuscript profile

Open Access Article

43 - Task Scheduling Algorithm Based on the Genetic Algorithm and Dynamic Adaptive Scheduling in a Cloud Computing Environment
Mojdeh Rabbani Hoda Moradi Asadollah Alirezaei

10.52547/jstpi.20823.16.64.26

20.1001.1.17355486.1399.16.64.4.9

Cloud computing is a concept introducing in the world of information technology recently, and provides an environment for sharing sources. In this environment, an efficient and effective scheduling system plays a fundamental role. Hence, the problem of scheduling tasks More

Cloud computing is a concept introducing in the world of information technology recently, and provides an environment for sharing sources. In this environment, an efficient and effective scheduling system plays a fundamental role. Hence, the problem of scheduling tasks in cloud computing is a very important issue, which tries to identify an optimal scheduling for performing tasks and allocating an optimal source. The purpose of this research is to provide a new hybrid model for optimization of scheduling tasks based on combination of dynamic adaptive and genetic algorithms in a cloud computing environment. The hybrid model aimed to cover the defects of these algorithms. Based on this model, an initial solution was presented for resolving the weakness of the genetic algorithm, the action of low speed as well as the weakness of the dynamic adaptive algorithm, trapping in local answers. In the proposed model, first, dynamic adaptive algorithm could find an appropriate solution for scheduling problem within a good time using the technique of searching required resources by KD tree and data retrieval in parallel. This solution, as an initial answer, was given to the genetic algorithm, and this algorithm performed the optimal research. As a consequence, the final algorithm, a combination of these two algorithms, provides a better load balancing for cloud resources in a relatively acceptable time. Manuscript profile

Open Access Article

44 - Effective Factors of Motivating for the Implementation of Knowledge Management Case Study: Central Agency of one of the Country’s Banks
naser safaei parisa jamali

10.52547/jstpi.20858.16.63.23

20.1001.1.17355486.1399.16.63.5.8

today, Knowledge is considered as an essential part of any organization's capital. Even competition in the market depends on the development of individual and organizational knowledge, Hence Knowledge Management plans to organize the link between macro strategies and kn More

today, Knowledge is considered as an essential part of any organization's capital. Even competition in the market depends on the development of individual and organizational knowledge, Hence Knowledge Management plans to organize the link between macro strategies and knowledge management strategy in order to give the right knowledge to the right person at the right time and also to maintain a competitive advantage. The study of factors affecting processes such as motivation will be very important. This study seeks ways to motivate employees to share their knowledge with their colleagues. In this study, that is based on the descriptive survey method, a statistical population of Bank headquarters staff, 191 people which is calculated 128 samples, has been used. Sampling has been done according to a simple random method, and for collecting data, a five-option likert questionnaire has been used. The Validity of the questionnaire was confirmed by visiting masters and experts. Cronbach's alpha reliability of 82.4% was calculated by the formula. The Kolmogorov-Smirnov test was used to detect normal or abnormal data, which resulted in abnormal data. Spearman correlation test for abnormal data was used to test the research hypotheses. The results show that in the opinion of the Post Bank staff and managers, motivation affect the staff knowledge sharing. Indeed the relationship between motivational factors in motivating staff in Bank is not equal, and the greatest role is related to financial and non-financial rewards and the lowest one is related to organizational structure. Manuscript profile

Open Access Article

45 - Investigating the Effect of Export and Change Management on Agility in Khuzestan Steel Company with Regard to the Mediating Role of Knowledge Management with Principal Component Analysis (PCA) Approach
mohammad sadegh sebt al sheikh ansari sara Hooshmandi majid toulabi

10.52547/jstpi.20935.17.65.67

20.1001.1.17355486.1399.17.65.7.7

The current world is the world of change and transformation. According to the special position of the steel industry in Iran and around the world, in order to grow Khuzestan steel, the expansion of exports needs to be a priority for the organization. In order to meet th More

The current world is the world of change and transformation. According to the special position of the steel industry in Iran and around the world, in order to grow Khuzestan steel, the expansion of exports needs to be a priority for the organization. In order to meet the priorities of the organization, it is necessary to take steps to create organizational agility, because global developments are facing significant speed and progress, and if Khuzestan Steel (KSC) lags behind these developments, it will not be able to offer its products well in foreign markets. Therefore, relying on knowledge creation and personnel training, it will outperform competitors in rapid changes in the market of competition and customers demand. In this study, the impact of exports and change management on organizational agility with respect to the mediating role of knowledge management with the principal component analysis (PCA) approach is reviewed. The present study is descriptive and correlational. The statistical population of this study is all employees of Khuzestan Steel Company, which are 389 people. All of them have worked from 1st of April 2019 to 1st of May 2020. In this study, 300 people have been considered to determine the sample size using Krejcie and Morgan (1960) table. Three types of evaluation validity were used to confirm the validity of the measurement tool, content validity, convergent validity, and divergent validity. The research data collection method is library and survey methods (field). Also, a questionnaire was used to collect data. SPSS and structural equations were used to analyze the data. All research hypotheses were confirmed and suggestions based on hypotheses were provided. Manuscript profile

Open Access Article

46 - Providing a Model for Evaluating Knowledge Management Systems Using Balanced Scorecard at Pars Khodro Company
Behzad Hasani ٌRocxana Fekri

10.52547/jstpi.21036.18.71.55

20.1001.1.17355486.1401.18.71.3.6

The purpose of this research is to identify and prioritize the criteria of knowledge management systems using BSC. The research method is descriptive-survey and the type of applied developmental research is Friedman and AHP ranking tracking method. Statistical populatio More

The purpose of this research is to identify and prioritize the criteria of knowledge management systems using BSC. The research method is descriptive-survey and the type of applied developmental research is Friedman and AHP ranking tracking method. Statistical population included all experts and top managers of Pars Khodro Company (157 people) and sample size was 111 people based on Cochran formula. Data were collected using a questionnaire designed by previous studies and expert opinions. Content validity index (CVR) was used to determine the validity of the questionnaire and Cranach’s alpha coefficient of 0.728 was used to determine its reliability. Data were analyzed using SPSS and EXPERT CHOICE statistical software. The results showed that: BSC's vision is financial, customer, growth and learning and internal processes respectively. From the financial point of view, the CEO's financial knowledge is the highest and avoidance of duplication of costs is the lowest, and from the customer's perspective, the highest priority is to improve the quality of customer service and the customer's least. And change in the system is the least important of the improvements, and lastly, the internal process view has the least degree of effectiveness of the system in achieving the most desirable organizational objectives and document size. Manuscript profile

Open Access Article

47 - Localized Content Analysis Model of Four Pillars of Knowledge Management Based on Sustainable Change Approach
Tahereh TashayoieNejad Mohsen Ghadami Mohammad Taghi Ziae Bigdeli hamide reshadatjoo Maryam Khaliliaraghi

10.61186/jstpi.27259.19.74.61

20.1001.1.17355486.1402.19.74.2.8

The purpose of this study is to present a localized content analysis model of four pillars of knowledge management based on the continuous change approach. This study is the practical research in terms of orientation. The statistical population includes academic experts More

The purpose of this study is to present a localized content analysis model of four pillars of knowledge management based on the continuous change approach. This study is the practical research in terms of orientation. The statistical population includes academic experts and theoretical experts. Theoretical experts include university professors who are knowledgeable in the field of knowledge management. Experimental experts also include managers with more than 15 years of experience in the Export Development Bank. Non-probabilistic and purposeful methods have been used for sampling. The sampling process continued and finally 11 experts participated in this stage. Using qualitative analysis of grounded theory, a number of concepts of extraction and coding of indicators were performed. Following the research process and its quantitative part, by performing the fuzzy Delphi technique in 3 rounds, the criteria obtained from the qualitative analysis of the research were screened and validated. Then, ISM method was used to identify the relationships of the localized model of the four pillars of knowledge management based on the continuous change approach and to reflect the internal relationships between the criteria. Based on data analysis in the structural-interpretive modeling section, knowledge management (WM) is first level or dependent. The variables of organizational leadership (OL), organizational culture (OC), organizational technology (OT), organizational learning (LO) are the second level. The variable of continuous change (CC) is the third level. Finally, the variables of personal competence (SC), mental patterns (MP), shared vision (SV), team learning (TL), systemic thinking (ST) are in the fourth level. Manuscript profile

Open Access Article

48 - Examining the role of influencing factors on value co-creation through technologies equipped with artificial intelligence and knowledge management in the tourism industry
Mohammad bashokouh Iman Ghasemi hamedani

10.61186/jstpi.40640.19.75.42

20.1001.1.17355486.1402.19.75.7.5

In the 21st century, the growth of new technologies, especially in tourism, is inevitable. The development of information and communication technology has also caused significant changes in tourism behavior. The current research is devoted to the analysis of the effecti More

In the 21st century, the growth of new technologies, especially in tourism, is inevitable. The development of information and communication technology has also caused significant changes in tourism behavior. The current research is devoted to the analysis of the effective factors on value co-creation through technologies equipped with artificial intelligence and knowledge management in the tourism industry. This research is descriptive-correlation type. The statistical population of the research consists of employees and experts of the tourism industry, and 190 sample members were randomly selected. Data were analyzed using spss software and partial least squares method and Smart PLS software. were analyzed. Customer-based factors with a coefficient of 0.364 on the effectiveness of value co-creation, technology equipped with artificial intelligence with a coefficient of 0.802 on customer-based factors and with a coefficient of 1.097 on the effectiveness of value co-creation, and finally knowledge management with a coefficient of 0.540 The effectiveness of value co-creation has a significant impact. And customer-based factors with a coefficient of 0.292 were able to mediate the relationship between technology equipped with artificial intelligence and the effectiveness of value co-creation. Examining the results of this research showed that the significant effect of customer-based factors, technologies equipped with artificial intelligence and knowledge management on the effectiveness of value co-creation was confirmed. And customer-based factors were able to mediate the relationship between AI-enabled technologies and value co-creation effectiveness. Finally, technologies equipped with artificial intelligence were able to mediate the relationship between customer-based factors and the effectiveness of value co-creation. Manuscript profile

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